Privacy Policy
Clubhouse Casino, operated by Dama N.V. (licence No. 8048/JAZ2020-13, Curaçao), respects your privacy. This policy explains what personal information we collect when you visit our website at clubhoussecasino.com, register an account or play, how we use and protect it and what choices you have. By using our services you confirm that you have read and accepted this policy. It applies to our website, our Android APK and our home screen web app.
Who We Are
Dama N.V. is the data controller for personal information processed through Clubhouse Casino. You can contact us about privacy matters at support@clubhousecasino.com or through live chat.
Information We Collect
We collect only the data we need to operate the service lawfully and safely.
- Account data: name, date of birth, address, email, phone number and chosen currency, such as AUD
- Verification data: photo ID, proof of address and proof of payment method
- Transaction data: deposits, withdrawals, bonuses and gameplay history
- Technical data: IP address, device type, browser, operating system and cookies
- Communications: chat transcripts and emails with our team
We may also receive information from payment providers and verification partners, for example to confirm that a card or wallet belongs to you. Where you choose not to provide data that the law requires, we may be unable to open or keep your account.
How We Use Your Information
We process data for the following purposes.
- To open and manage your account and process payments
- To verify identity and age as part of our KYC rules
- To prevent fraud, money laundering and underage gambling
- To provide support and respond to complaints
- To send offers where you have agreed to receive them
- To improve our games, website and security
We do not use your information for decisions that have legal effects on you without human review by our compliance team, and we do not use special categories of data for marketing.
Legal Basis
We rely on performance of our contract with you, compliance with legal obligations tied to our Curaçao licence, our legitimate interests in security and service improvement and your consent for marketing messages. You may withdraw marketing consent at any time without affecting other services.
Sharing Your Information
We do not sell personal data. We share it only where necessary with the following recipients.
- Payment providers and banks to process deposits and withdrawals
- Identity verification and fraud prevention partners
- Game studios, only to the extent needed to run games
- Professional advisers and regulators where the law requires
- Hosting and technology suppliers under confidentiality terms
International Transfers
Our group and suppliers operate in several countries, so your data may be processed outside Australia. Where this happens we require appropriate safeguards, including contractual protections and limited access.
Security
We use encrypted connections, restricted access and monitoring to protect data. No system is completely secure, so please protect your own password, avoid public Wi-Fi for payments and tell us promptly if you suspect unauthorised access to your account.
Access to verification documents is limited to trained staff, and files are stored in encrypted form. If a breach affects your data, we will notify you and the relevant authorities as required.
Retention
We keep personal data for as long as your account is open and for a period afterwards that is required by licensing, anti-money-laundering and tax rules. Once it is no longer needed, we delete or anonymise it.
Your Rights
Subject to applicable law, you may request the following.
- Access to the data we hold about you
- Correction of inaccurate details
- Deletion where we have no legal reason to keep it
- Restriction or objection to certain processing
- Opt-out from marketing emails and SMS at any time
Send requests to support@clubhousecasino.com. We may need to verify your identity before responding.
You may also contact the data protection authority in your country if you believe we have not handled your information properly.
Minors and Changes to This Policy
Our services are for people aged 18 or older, and we do not knowingly collect data from minors. We may update this policy from time to time, and the current version will always be on our website with the date of the latest revision. Continued use means you accept the updated terms, and you can read our terms and conditions for related rules.
Last updated: September 28, 2026