Clubhouse Casino

Responsible Gaming

Clubhouse Casino, operated by Dama N.V. under Curaçao licence No. 8048/JAZ2020-13, provides online gaming as a form of entertainment for adults. This policy explains the principles we follow and the tools we make available so that every player in Australia and elsewhere can keep gambling safe, affordable and under control. Please read it carefully, and contact our support team at any time if you have questions. We update the tools and guidance regularly, and we welcome feedback from players and support organisations.

Our Commitment

We believe gambling should never put your health, relationships, work or finances at risk. Clubhouse Casino therefore promotes informed choices, provides limit-setting tools in every account and trains support staff to recognise warning signs. We reserve the right to restrict or close an account where we believe a player may be harmed by continued play.

Our staff receive regular training on responsible gambling, and our marketing never targets people who have self-excluded or who are under 18. Promotions are never presented as a way to recover losses.

Age Restriction and Underage Protection

You must be at least 18 years old, or the legal age in your jurisdiction if higher, to open an account or play. We verify identity and date of birth through our KYC process, and we will close accounts and withhold winnings from anyone found to be under age.

  • Do not allow minors to use your device or account
  • Keep your password private and log out after playing
  • Consider filtering software such as Net Nanny or Family Link on shared devices

Signs of Problem Gambling

Gambling may be becoming a problem if one or more of the following apply to you.

  • You spend more money or time than you planned
  • You chase losses by increasing stakes
  • You borrow money or sell belongings to gamble
  • You hide your gambling from friends or family
  • You feel anxious, irritable or guilty when you are not playing or when you stop
  • Gambling affects your work, study or relationships

Tools to Stay in Control

You can activate any of the following from your account settings or by contacting live chat.

  • Deposit limits: daily, weekly or monthly caps in AUD
  • Session reminders: alerts showing how long you have been playing
  • Time-out: a short break from the site
  • Cooling-off period: a longer pause with access blocked
  • Self-exclusion: a long-term or permanent block

Lowering a limit applies immediately, while an increase takes effect only after a delay.

Our support team can walk you through each setting and confirm in writing when it is active. Limits are tracked in AUD across all payment methods, including cards, PayID, e-wallets and crypto.

Self-Exclusion

If you decide to stop, contact us by live chat or at support@clubhousecasino.com and state the length of exclusion you want. We will close access, stop marketing messages and refuse new registrations from you for the period. Self-exclusion cannot be reversed early, and remaining funds are returned to you after verification checks are complete.

Playing Safely

  1. Treat gambling as entertainment, not income.
  2. Set a budget before you start and stick to it.
  3. Play only with money you can afford to lose.
  4. Do not gamble when tired, upset or under the influence.
  5. Take regular breaks and keep track of time and spending.
  6. Never chase losses or borrow to play.

If you notice that your play no longer fits these guidelines, pause and use a time-out before deciding what to do next.

Bonuses and Responsible Play

Offers such as the welcome package of up to A$5,000 plus 200 free spins are optional. You can decline any bonus, and we recommend that you read wagering terms, including the 40x requirement and the A$7.50 maximum bet, before opting in. Deposit limits apply to bonus-related deposits as well.

Where to Find Help in Australia

Free, confidential help is available at any hour.

  • Gambling Help Online: 1800 858 858 or gamblinghelponline.org.au
  • Lifeline for general crisis support: 13 11 14
  • Our own team through 24/7 live chat

You can also read the rest of our terms and conditions to see how limits and exclusions are applied.

Family members and friends can also call these services for advice if they are worried about someone else.

Talking to Us

Our team is trained to discuss account limits without judgement. If you have concerns about your own play or someone else's, reach out through the contacts page, live chat or email. We will respond promptly and treat your request in confidence.

Last updated: September 28, 2026